These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "user") and SOS, LLC, a limited liability company organized under the laws of Texas, doing business as "Second Opinion Solar" ("we," "us," "our," or "Second Opinion Solar"). They govern your access to and use of our website at second-opinion-solar.com and the analysis tool and related services we provide (collectively, the "Service").
By accessing the Service, submitting a quote, making a payment, or checking the box to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Service.
Second Opinion Solar is an independent, educational software tool. You provide details from a residential solar quote you received from a third-party installer, along with information about your electricity usage and costs. Using those inputs and general market data and assumptions, the Service produces an analysis that may include estimated savings, payback periods, cost breakdowns, price-per-watt comparisons, and observations about incentives or assumptions that may warrant further questions.
The purpose of the Service is to help you understand your own quote and ask better-informed questions. All outputs are estimates and educational information based on the data you enter and on assumptions that may not match your actual circumstances.
This section is important. By using the Service you acknowledge and agree that:
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service you represent that you meet these requirements and that the information you provide is accurate to the best of your knowledge.
The quality of the analysis depends entirely on the information you provide. You are responsible for the accuracy of the quote details, usage figures, rates, and other inputs you enter. Inaccurate or incomplete inputs will produce inaccurate outputs. Our handling of your information is described in our Privacy Policy, which is incorporated into these Terms by reference.
The Service is offered for a one-time fee as described at checkout. Payments are processed by our third-party payment processor (Stripe); we do not store your full payment card details. Prices are stated in U.S. dollars.
We offer a full refund, no questions asked. If you are not satisfied with your analysis for any reason, contact us at support@second-opinion-solar.com and we will refund your payment.
You agree not to: (a) use the Service for any unlawful purpose; (b) resell, redistribute, scrape, or commercially exploit the Service or its outputs without our written permission; (c) attempt to reverse engineer, copy, or replicate the Service's models or methodology; (d) submit false, misleading, or fraudulent information; (e) interfere with or disrupt the Service or its security; or (f) use automated means to access the Service except as expressly permitted.
The Service, including its software, analysis models, methodology, text, design, logos, and content, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service and to use the analysis we provide for your own personal, non-commercial purposes. The analysis output for your quote is yours to use for your own decision-making; the underlying tool, models, and methodology remain ours.
THE SERVICE AND ALL ANALYSIS, ESTIMATES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ESTIMATE, PROJECTION, OR RESULT WILL BE ACCURATE OR RELIABLE. YOU USE THE SERVICE AND RELY ON ITS OUTPUTS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SOS, LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, SAVINGS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY DECISION YOU MAKE BASED ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold harmless SOS, LLC and its members, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your inputs, your violation of these Terms, or any decision you make in connection with a solar purchase, financing, or contract.
The Service analyzes quotes prepared by third-party installers over whom we have no control. We are not responsible for the accuracy of those quotes, the conduct of any installer, the performance of any solar system, or any contract you enter into with a third party. Any dispute you have with an installer, lender, or utility is solely between you and that party.
We may modify, suspend, or discontinue the Service (or any part of it) at any time. We may also update these Terms from time to time; the "Last updated" date will reflect the most recent version. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Questions about these Terms can be sent to support@second-opinion-solar.com.
SOS, LLC
17350 State Hwy 249, Ste 220 #36850
Houston, Texas 77064